Business Consulting & Digital Transformation of a medical clinic
Isida Clinic is the largest women's health and family planning clinic in Ukraine.
Isida Clinic both works with local and international parients.
The core CRM was lagging and disturbing business operations.
Physical servers were on average 15 years old with no expired licences.
4 core IT staff left the company a month before the project started.
Laboratory department was operation at a loss for the clinic.
Audit: IT audit of the status quo performed and presented to the top management within 3 weeks.
Audit: Created a process maps of core processes.
Audit: Set goals and priorities across 150 projects and tasks.
Audit: Performed a feasibility assessment for servers;
Tech: Discontinued generation of unused reports which speeded up the core CRM.
Tech: Proposed a plan for refreshment of physical infrastructure which was approved by the supervisory board.
Tech: Implemented industry-grade cybersecurity software and hardware. Increased storage.
Tech: Outsourced the laboratory to a third party provider. It took 6 months to established a secure data flow between the provider and internal medical CRM, adjust the processes and educate staff. Wholistic process map was created for all parties to align. The project saves $20,000 per month.
Tech: Creating a new web design and developing new website for the international business within 2 months.
HR: Recruited 5 new staff members within 2 months.
HR: Set team goals, R&R, KPis and reported to board.
Audit of the IT department in 3 weeks.
Lab outsourcing saves $20,000 per month.
5 new team member hired in 2 months.
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